Frequently Asked Questions
Find answers to common questions about our electronics and services
Do your products come with a warranty?
Yes, all Ooze electronics include a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
Are the devices compatible with international voltage standards?
Most of our products are dual-voltage (110V-240V). Please check the specific product specifications page for confirmation before purchasing.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal.
Do you offer technical support for setup?
Absolutely. Our technical team is available via chat or email to guide you through the initial setup and configuration of your new device.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage to initiate an immediate replacement process.
Can I cancel my order after it has been placed?
Orders can be canceled within 2 hours of placement. After this window, the automated fulfillment process begins and the item must be returned upon receipt.